What happens if a seller doesn’t ship on OfferUp?
When you make a purchase on OfferUp, you expect the seller to ship your item within a reasonable amount of time. Unfortunately, there are times when sellers don’t ship on OfferUp, leaving you out of pocket and without the item you purchased. So, what happens if a seller doesn’t ship on OfferUp?
We Send Shipping Reminders to Sellers
When a seller doesn’t ship on OfferUp, we send them reminders to ship the item. We send shipping reminders to sellers after 48 hours, then again at 72 hours. If the seller still doesn’t ship after 6 days, we cancel the purchase. Your money will be returned to you, however, it may take up to 5 business days for the funds to return to your account or card.
What Can You Do if a Seller Doesn’t Ship on OfferUp?
If you find yourself in the unfortunate situation of a seller not shipping on OfferUp, there are a few steps you can take to try and resolve the issue.
Contact the Seller
The first step is to contact the seller directly. You can do this through the OfferUp app or website. If the seller is unresponsive or unhelpful, you can escalate the issue to OfferUp Support.
Escalate to OfferUp Support
If the seller is unresponsive or unhelpful, you can escalate the issue to OfferUp Support. OfferUp Support will investigate the issue and take appropriate action. This may include issuing a refund, or taking further action against the seller.
Leave a Review
If you have had a negative experience with a seller, you can leave a review on their profile. This will help other buyers to make an informed decision about whether to purchase from the seller.
Related Topics
What if a Seller Cancels a Purchase?
If a seller cancels a purchase, you will be refunded the full amount of the purchase. You will receive an email notification when the refund is issued.
What if a Seller Doesn’t Respond?
If a seller doesn’t respond to your messages, you can escalate the issue to OfferUp Support. OfferUp Support will investigate the issue and take appropriate action.
What if a Seller Doesn’t Deliver the Item?
If a seller doesn’t deliver the item, you can escalate the issue to OfferUp Support. OfferUp Support will investigate the issue and take appropriate action. This may include issuing a refund, or taking further action against the seller.
Conclusion
When a seller doesn’t ship on OfferUp, it can be a frustrating experience for buyers. However, there are steps you can take to try and resolve the issue. You can contact the seller directly, escalate the issue to OfferUp Support, and leave a review on their profile. OfferUp Support will investigate the issue and take appropriate action. This may include issuing a refund, or taking further action against the seller.
In summary, when a seller doesn’t ship on OfferUp, buyers can contact the seller directly, escalate the issue to OfferUp Support, and leave a review on their profile. OfferUp Support will investigate the issue and take appropriate action. This may include issuing a refund, or taking further action against the seller.
“The key to resolving any issue is to take action and stay informed.” – OfferUp Support
At OfferUp, we strive to ensure that buyers have a positive experience. We understand that when a seller doesn’t ship on OfferUp, it can be a frustrating experience for buyers. That’s why we have a team of dedicated Support agents who are ready to help buyers resolve any issues they may have.